Through an SMS, this scenario occurs when the person receiving the message gives us a consistent response related to the b2c email list campaign we have carried out. – The user calls the number from which he received the sms, it must be taken into account that this scenario only occurs if we carry out campaigns for the long output type, because this channel allows us to receive any call intention through sms notifications that the client makes to the number from which the message arrived. – If a cell phone or telephone number was placed within the speech, the person b2c email list chooses to be contacted through that channel. – If a link was placed that leads to a web page, WhatsApp number, flyer or landing page, the person proceeds to click. Before continuing with your strategy, it is important that you have a list of quality numbers, that is, cleaning of wrong or invalid numbers.
For this reason, it is necessary that you use platforms that validate numbers in real time. 2. Establish speech for each group of b2c email list debtors You have already segmented your debtors, now is the time for you to offer them a personalized experience to collect a debt. Contrasting with the data collected in the previous point, create scripts focused on different types of audience. With this you can already say that you know how to do telephone b2c email list collection. However, to get to this point you need to know the debtors. Therefore, it is important that you review the interactions of your agents with users. In this way, you will have a solid base to segment them. But what other aspects can be obtained from b2c email list the interactions? We tell you: – Establish specific response times for each type of debtor.
Improve training for collection agents. – Refine the communication speech to generate more contact. 3. Use predictive and automated systems As we mentioned, technology is essential for your collection strategies. Therefore, if you want b2c email list to know how to make effective collections, you need to have platforms that help agents to only interact with numbers answered by people. Predictive systems help agents to be more efficient. In this way, they will only communicate with debtors who have actually responded to our SMS and who are willing to interact. That is why we also mentioned in the first point the main advantage of doing a "purge of numbers" before starting a collection process. Reduce your b2c email list overdue portfolio with our efficient SMS collection panel. Do you have a collection department or agency? Manage your collection tasks in the best way and send payment reminders with Massive SMS.